Privacy Policy

Agreement to This Privacy Policy

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details: including your name, address, phone number, and email.
• Order information: including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information: including your username, password, security questions, and other information used for account security purposes.
• Customer support information: including the information you choose to include in communications with us, such as when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies").

Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information such as bank account or credit/debit card information and billing address to process payments and fulfill orders.
• Third parties we work with may automatically collect information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

• Providing Products and Services: We use your personal information to provide you with the Services, process payments, fulfill orders, send notifications related to your account and purchases, manage your account, arrange shipping, and facilitate returns and exchanges.
• Marketing and Advertising: We may use your personal information for marketing and promotional purposes, including sending marketing communications and showing you advertisements for products or services.
• Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
• Communicating with You and Service Improvement:We use your personal information to provide customer support and improve our Services.

How We Disclose Personal Information

• With vendors or other third parties who perform services on our behalf, including IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
• With business and marketing partners to provide services and advertise to you.
• When you direct, request, or otherwise consent to our disclosure of certain information to third parties.
• With our affiliates or otherwise within our corporate group in our legitimate interests to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, enforce terms of service, and protect our rights and users.

Categories of Information

• Identifiers: such as basic contact details and certain order and account information.
• Commercial information: such as order information, shopping information, and customer support information.
• Internet or network activity: such as Usage Data.
• Geolocation data: such as locations determined by an IP address or other technical measures.

Categories of Recipients

• Vendors and third parties who perform services on our behalf.
• Business and marketing partners.
• Affiliates.

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on those sites.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute and may apply only in certain circumstances.

• Right to Access / Know: You may have a right to request access to personal information that we hold about you.
• Right to Delete: You may have a right to request that we delete personal information we maintain about you.
• Right to Correct: You may have a right to request that we correct inaccurate personal information.
• Right of Portability: You may have a right to receive a copy of the personal information we hold about you.
• Restriction of Processing: You may have the right to ask us to stop or restrict processing of your personal information.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
• Appeal: You may have a right to appeal our decision if we decline to process your request.
• Managing Communication Preferences: You may opt out of promotional emails at any time using the unsubscribe option provided in our emails.

You may exercise these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity before providing a substantive response to your request.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response, depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside the country where you live. Your personal information may also be processed by staff and third-party service providers and partners in other countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant competent authority of the UK, as applicable.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us using the contact details below.

• Company Name:Richlabz IT Solutions Pvt Ltd
• Website:Pullmanindia.com
• Email:Info@Pullmanindia.com
• Phone:8956784567